Payment Policy

Effective Date: January 8, 2025

At Franckglas, we aim to provide a secure and seamless shopping experience for all of our customers. This Payment Policy outlines the accepted payment methods, security measures, and billing terms when making a purchase through our website, franckglas.com.

1. Accepted Payment Methods

We accept the following payment methods for purchases made through our website:

  • Credit and Debit Cards:
    We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can pay securely using your PayPal account, which supports various payment methods including credit cards, debit cards, and bank transfers.

  • Gift Cards:
    We may offer gift cards that can be redeemed for purchases at checkout. Please refer to the specific terms for gift card usage, if applicable.

All payment transactions are processed securely through trusted third-party payment processors to ensure the safety of your financial information.

2. Payment Security

Your privacy and security are our top priority. We utilize SSL (Secure Socket Layer) encryption technology to protect your payment details during the checkout process. This ensures that all sensitive information, such as your credit card number, personal address, and payment details, are securely transmitted and stored.

Additionally, Franckglas does not store any of your payment information on our servers. Your payment details are only processed during the transaction and are immediately encrypted to ensure security.

3. Billing Information

  • Accuracy of Billing Information:
    It is your responsibility to provide accurate and up-to-date billing information when placing an order. This includes your billing address, payment method, and any other required details. Failure to provide accurate information may result in delays in processing your order or potential issues with payment.

  • Billing Address:
    The billing address you provide must match the address associated with your payment method. Any discrepancies between the billing address and the payment method may result in payment processing issues or a delay in order fulfillment.

4. Authorization and Payment Processing

When you place an order with Franckglas, we will verify and authorize your payment information. Franckglas reserves the right to decline or cancel orders at any time if there are issues with the payment authorization, including but not limited to:

  • Insufficient funds or declined payments.
  • Invalid payment details provided.
  • Suspicious or fraudulent transactions.

Once payment has been successfully authorized, we will process your order and send you an order confirmation email.

5. Sales Tax

Sales tax is calculated based on the shipping address provided at checkout and will be added to your total order amount where applicable. The sales tax rate is determined by the state and local tax laws in the area to which the product is being shipped.

6. Currency and Prices

All prices on Franckglas.com are listed in U.S. Dollars (USD). Any applicable taxes, shipping charges, and discounts will be added at checkout.

  • Currency: Prices are presented in U.S. dollars, and payment will be processed in USD.
  • Price Changes: Prices may fluctuate based on market conditions, promotions, or inventory levels. If there is a pricing change after you place an order, the original price shown at the time of purchase will be honored.

7. Fraud Prevention

To prevent fraud and protect our customers, we may conduct fraud checks or request additional verification if we suspect that a transaction is suspicious. If any payment issues arise during the order processing, we may contact you for additional information to verify the transaction. Failure to provide the requested verification could result in the cancellation of your order.

8. Order Cancellation

  • Payment Cancellations:
    If you decide to cancel your order, please contact our customer support team as soon as possible. If your payment has already been processed, we will initiate a refund according to our Refund and Returns Policy.

  • Payment Failure:
    If a payment fails or is declined, we may notify you and request that you update your payment information. If the payment is not successfully processed, your order may be canceled.

9. Subscription Services (if applicable)

If you have subscribed to any recurring services, such as a subscription box or membership program, you agree to the payment schedule outlined at the time of purchase. Subscriptions will be charged automatically based on the frequency specified (e.g., monthly, annually). You may cancel your subscription at any time through your account settings or by contacting customer support.

10. Contact Us

If you have any questions or concerns regarding payments, billing, or payment processing, feel free to reach out to our customer support team: