Terms and Conditions

Effective Date: January 8, 2025

Welcome to Franckglas! By accessing or using our website, franckglas.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. These terms govern your use of our site, products, and services. If you do not agree with any of these terms, you should not use our website or services.

1. Acceptance of Terms

By visiting or shopping on franckglas.com, you agree to be bound by these Terms and Conditions, including all policies and guidelines referenced herein or available by hyperlink. If you do not agree to these terms, you must refrain from using the website.

2. Changes to Terms

Franckglas reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be effective as of the date of posting. By continuing to use our website after changes have been posted, you accept and agree to the modified terms.

3. Eligibility

You must be at least 18 years old to make purchases through our website. By using our site, you confirm that you are legally able to enter into contracts and make purchases as per your local laws.

4. Products and Services

  • Product Availability: All products listed on our website are subject to availability. While we strive to maintain accurate inventory levels, we cannot guarantee the availability of all items at all times. If an item is unavailable, you will be notified.

  • Product Descriptions and Pricing: We make every effort to ensure that product descriptions, pricing, and images are accurate. However, we cannot guarantee that all product information is error-free. If a pricing or description error occurs, we reserve the right to correct it. In such cases, we will notify you of the changes before processing your order.

  • Orders: When you place an order with Franckglas, you will receive an order confirmation email. This email does not signify the acceptance of your order. We reserve the right to cancel any order for various reasons, such as product availability, pricing errors, or other unforeseen issues.

5. Payment Terms

  • Accepted Payment Methods: We accept credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and gift cards.

  • Security: All payments are securely processed. We use encryption technology to protect your payment information during the transaction. However, you are responsible for ensuring the security of your payment details.

6. Shipping and Delivery

  • Shipping Fees: Shipping fees will vary depending on the size and weight of your order and the delivery location. These fees will be displayed at checkout.

  • Delivery Time: Delivery times vary based on the shipping method chosen and the destination. Franckglas is not responsible for delays caused by third-party carriers or customs processing.

  • Order Tracking: After your order ships, you will receive a tracking number to monitor your shipment.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return products, request refunds, or exchange items. All returns are subject to our approval and must comply with our return requirements.

8. Intellectual Property

  • Website Content: All content on franckglas.com, including text, images, logos, graphics, videos, and software, is the property of Franckglas or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • Use of Website: You may not copy, reproduce, distribute, or modify any content from our website without express written permission from Franckglas.

9. Prohibited Activities

You agree not to engage in any of the following activities when using our website:

  • Violating any laws or regulations.
  • Infringing on the intellectual property rights of others.
  • Distributing harmful or illegal content, including viruses or malicious software.
  • Interfering with the website’s operation or security.
  • Using the website for fraudulent or illegal purposes.

10. Limitation of Liability

  • Franckglas is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services, including, but not limited to, loss of data, loss of profits, or business interruption.

  • Our total liability is limited to the amount you paid for the product or service that caused the issue, except in cases of gross negligence or intentional misconduct.

11. Indemnification

You agree to indemnify and hold Franckglas, its affiliates, employees, agents, and third-party providers harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our website or any violation of these Terms and Conditions.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the policy to understand how we handle your data.

13. Third-Party Links

Our website may contain links to third-party websites that are not operated by Franckglas. We are not responsible for the content, privacy policies, or practices of these third-party sites. You access third-party sites at your own risk.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Virginia. Any disputes arising from the use of this website or these terms will be resolved in the state or federal courts located in Waynesboro, Virginia.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder of these terms will remain in full force and effect.

16. Customer Support

If you have any questions or concerns regarding these Terms and Conditions or your use of our website, please contact our customer support team at: