Privacy Policy

Effective Date: January 8, 2025

At Franckglas, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you make a purchase or sign up for our newsletter, we collect your name, email address, phone number, shipping address, and payment information.
  • Non-Personal Identification Information: We may collect information about your device, browser type, IP address, and browsing activity to improve your user experience and analyze website performance.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To process transactions: We use your payment details and shipping address to fulfill orders and deliver products.
  • To improve our website: We may use your information to personalize your shopping experience and enhance our site’s content and functionality.
  • To send periodic emails: We may use your email address to send you order updates, promotional offers, and newsletters. You can opt out of these communications at any time.
  • Customer service: Your information helps us respond to customer service requests and support needs more effectively.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. We use secure socket layer (SSL) encryption technology to protect sensitive data during transmission.

4. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping companies or payment processors). These third parties are obligated to keep your information confidential and secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can adjust your browser settings to disable cookies, but doing so may affect the functionality of certain parts of the website.

6. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights or have any concerns about your data, please contact us at info@franckglas.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Franckglas
Email: info@franckglas.com
Phone: (540) 942-4974

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Franckglas with your personal information. We are committed to protecting your privacy and ensuring a secure online experience.