Shipping Policy – FRANCKGLAS

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLAS, we are committed to providing a smooth and efficient shipping experience for all of our customers. This Shipping Policy outlines the methods, delivery times, costs, and procedures for orders placed on our website or in-store. By purchasing from FRANCKGLAS, you agree to the terms set forth in this policy.

1. SHIPPING METHODS AND COSTS

We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on the shipping method you select, the size and weight of the order, and your location.

Available Shipping Methods:

  • Standard Shipping: Our standard shipping option is the most affordable, with typical delivery times of 5-7 business days within the United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days.
  • International Shipping: We offer international shipping to select countries. Delivery times and shipping costs will vary based on your location and the shipping method chosen.

Shipping costs will be calculated during checkout before you finalize your purchase.

2. ORDER PROCESSING AND DELIVERY TIMES

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not indicate that your order has been processed or shipped.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak shopping seasons, holidays, or sales events, processing times may take longer. We will notify you if there is any significant delay in processing your order.
  • Shipping Time: Once processed, orders will be shipped according to the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping typically takes 2-3 business days. International shipping delivery times may vary depending on your location and customs processes.

3. SHIPPING DELAYS

While we strive to ensure timely delivery, unforeseen circumstances may cause delays, including:

  • Weather-related delays
  • Carrier delays
  • Holidays and peak seasons
  • Customs delays for international shipments

FRANCKGLAS is not responsible for delays caused by external factors. However, we will work with our shipping carriers to minimize any disruptions and ensure your order arrives as quickly as possible.

4. TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you experience any issues or need assistance with tracking, please contact our customer service team.

5. INTERNATIONAL SHIPPING

  • Shipping Fees: International shipping costs will be calculated at checkout. Shipping fees vary depending on the destination country, size, and weight of the order.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees applied by local authorities. These charges are not included in the price of the product or shipping and will be collected by the customs authorities upon arrival.
  • Currency and Payments: All international orders are processed in U.S. dollars (USD). Your payment provider or bank will convert the total amount to your local currency based on the current exchange rate. Additional currency conversion fees may apply.

6. SHIPPING INSURANCE

Shipping insurance is available for your order during checkout for an additional cost. If you choose to purchase shipping insurance, your order will be covered in case it is lost or damaged during transit. We recommend using shipping insurance for higher-value orders.

7. ADDRESS VERIFICATION

Please ensure that the shipping address you provide is complete and accurate. FRANCKGLAS is not responsible for delays or issues resulting from incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, please contact us immediately at info@franckglas.com to correct it.

8. DAMAGED OR LOST PACKAGES

If your order is lost or damaged during transit, please contact us as soon as possible. We will assist you in filing a claim with the shipping carrier and, if necessary, send a replacement or issue a refund, depending on the circumstances. Be sure to keep the damaged packaging and take photos of the damage to facilitate the claim process.

9. SHIPPING RESTRICTIONS

Certain products may have restrictions on shipping to certain regions or countries. If you attempt to purchase a restricted product, we will notify you and offer a solution. Additionally, some international destinations may experience longer shipping times due to local regulations or postal service delays.

10. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website or make purchases after these changes, you accept the revised terms.

11. CONTACT INFORMATION

For any questions regarding shipping, delivery, or related inquiries, please feel free to contact our customer service team:

📍 Address: 208 Rutledge Dr, Waynesboro, Virginia (VA)
📞 Phone: (540) 942-4974
📧 Email: info@franckglas.com
🌎 Website: https://franckglas.com