Sales Policy – FRANCKGLAS

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLAS, we are committed to offering high-quality sports accessories and ensuring an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern your purchases from our website and in-store. By purchasing from FRANCKGLAS, you agree to comply with the terms set forth in this policy.

1. PRODUCT AVAILABILITY

We strive to ensure that all products listed on our website are available and ready to ship. However, due to high demand or supply chain issues, some products may be temporarily out of stock. If a product is out of stock after you place an order, we will notify you promptly and offer the following options:

✔ Backorder: If the item is expected to restock soon, we will place your order on backorder and ship it once available.
✔ Substitution: If the product is no longer available, we will offer a similar product of equal or greater value.
✔ Refund: If the product is permanently unavailable, we will issue a full refund to your original payment method.

2. ORDER PROCESS AND PAYMENT

  • Order Confirmation: Once you place an order, you will receive an order confirmation email acknowledging receipt of your order. However, this does not mean the order has been processed or accepted. Once payment is successfully processed and the order is ready for shipment, we will send a shipping confirmation email.
  • Payment Methods: We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment is processed at the time of purchase.
  • Pricing: All prices are listed in U.S. dollars (USD). Applicable taxes and shipping fees will be calculated at checkout based on your location and the shipping method selected.
  • Payment Authorization: Your payment is authorized when you place an order, but your account will only be charged once the order is processed and shipped. If the payment is declined or unsuccessful, we will notify you and ask for an alternative payment method.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer multiple shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on the shipping method you select and your location.
  • Processing Time: Orders are typically processed within 1-2 business days. During peak periods, such as holidays or sales events, processing times may take longer. You will receive a shipping confirmation email once your order has been processed and shipped.
  • Shipping Time: After processing, delivery times for standard shipping generally take 5-7 business days, while expedited shipping typically takes 2-3 business days. Delivery times for international shipments may vary depending on the destination country.
  • Shipping Delays: While we strive for timely delivery, we are not responsible for delays caused by external factors such as weather, customs delays, or issues with the shipping carrier.

4. ORDER CANCELLATION AND MODIFICATIONS

  • Order Cancellations: You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed.
  • Modifications: Once an order has been placed, it cannot be modified. If you need to make a change to your order, please cancel the original order within 24 hours and place a new one.
  • Custom Orders: Custom or personalized orders cannot be canceled or modified once production has started.

5. RETURNS AND EXCHANGES

  • Return Eligibility: FRANCKGLAS accepts returns within 30 days of receiving your order, provided the product is unused, in its original packaging, and in resalable condition. Items must include all accessories, manuals, and warranty cards. For more details, please see our Return and Exchange Policy.
  • Exchanges: We offer exchanges for items of equal or lesser value within 30 days of receiving your order. If the new item is more expensive, the customer must pay the price difference.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order for assistance. We will arrange for a return, exchange, or refund.

6. PRICING ERRORS

While we strive to provide accurate product details, pricing errors may occasionally occur. If a pricing error occurs, FRANCKGLAS reserves the right to correct the error. In the event of a pricing discrepancy, we will notify you and provide the following options:

✔ If the corrected price is lower, we will adjust your order and charge the new price.
✔ If the corrected price is higher, we will contact you for approval before proceeding with the order.

7. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to your order based on your location. The applicable tax rate will be displayed during checkout.
  • Customs Duties and Taxes: For international orders, customs duties, taxes, and fees are the responsibility of the customer. FRANCKGLAS is not responsible for any additional charges once the package reaches the destination country.

8. GIFT CARDS AND PROMOTIONS

  • Gift Cards: FRANCKGLAS may offer gift cards that can be used for both in-store and online purchases. Gift cards are non-returnable and cannot be exchanged for cash.
  • Promotions: Promotional codes or discounts can be applied during checkout. Promotions cannot be combined unless explicitly stated.

9. CUSTOMER SERVICE AND SUPPORT

If you have any questions or need assistance, please reach out to our customer service team:

📍 Address: 208 Rutledge Dr, Waynesboro, Virginia (VA)
📞 Phone: (540) 942-4974
📧 Email: info@franckglas.com
🌎 Website: https://franckglas.com

10. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.