Sales Policy

Effective Date: January 8, 2025

At Franckglas, we are committed to providing you with high-quality products and a smooth shopping experience. Below is our Sales Policy that outlines the terms and conditions governing your purchases, including payment methods, pricing, order processing, and shipping.

1. Pricing

  • Product Pricing: All product prices on our website are listed in USD and are subject to change without notice. The price displayed at the time of checkout is the final price, including any applicable taxes and shipping fees.
  • Promotions and Discounts: From time to time, we may offer discounts, special promotions, or coupons. These promotions are subject to specific terms and conditions and may be time-limited. Please check the details of each offer before making a purchase.
  • Price Adjustments: We do not offer price adjustments if an item goes on sale after your purchase. If you’d like to take advantage of a current promotion, you would need to place a new order at the discounted price.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This confirmation is not an acceptance of your order but an acknowledgment that we have received it.
  • Order Acceptance: We reserve the right to refuse or cancel any order at any time due to various reasons, including product availability, pricing errors, or concerns with payment processing. If this occurs, you will be notified immediately, and any charges will be refunded.
  • Availability: While we make every effort to ensure product availability, we cannot guarantee that all items listed on our website will be in stock. If an item is out of stock, you will be notified, and we will provide an estimated restock date or offer an alternative product.

3. Payment Methods

We accept the following payment methods for all purchases on Franckglas:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: You can securely pay through your PayPal account.
  • Gift Cards: We may offer gift cards that can be redeemed at checkout.

All payments are processed securely, and your payment details are never stored on our servers.

4. Shipping and Delivery

  • Shipping Locations: Franckglas currently ships within the United States. International shipping options may become available in the future, and we encourage you to check back for updates.
  • Shipping Costs: Shipping fees are calculated at checkout based on the weight, size of your order, and delivery location. We offer various shipping methods, including standard and expedited shipping.
  • Order Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.
  • Shipping Times: Shipping times will vary depending on the shipping method selected and the destination. You will receive a tracking number once your order has shipped, which you can use to monitor the progress of your delivery.

5. Sales Tax

Sales tax will be applied to orders where applicable, in accordance with state and local laws. The tax rate will be displayed at checkout based on the shipping address you provide.

6. Cancellations and Modifications

  • Order Cancellations: Once an order is placed, it enters our system for processing and cannot be modified or canceled unless it has not yet been shipped. If you need to cancel or modify your order, please contact our customer support team immediately at info@franckglas.com or (540) 942-4974. We will make every effort to accommodate your request before your order is dispatched.

7. Return and Refund Policy

Please refer to our Refund and Returns Policy for information on how to return an item, request a refund, or exchange a product.

8. Sales Terms and Conditions

By placing an order with Franckglas, you agree to the following:

  • Product Use: You agree to use the products purchased from Franckglas in accordance with the manufacturer’s instructions, warnings, and guidelines.
  • Liability: Franckglas is not liable for any damages or injury that occur due to improper use of products. Always follow safety instructions when using fitness equipment or sports gear.
  • Product Information: While we make every effort to ensure product descriptions, images, and prices are accurate, there may be occasional errors. We reserve the right to correct any inaccuracies and will notify customers if any changes are made to their orders.

9. Promotions and Special Offers

We may periodically run promotions, discounts, or flash sales on our website. Each promotion will have specific terms and conditions, including the start and end date, applicable products, and any limitations. We encourage customers to sign up for our newsletter or follow us on social media to stay updated on special offers and upcoming sales events.

10. Customer Support

If you have any questions or concerns about your order, our sales process, or our policies, please don’t hesitate to reach out to us. Our customer support team is available to assist you with any inquiries: