Payment Policy – FRANCKGLAS

EFFECTIVE DATE: MARCH 5, 2025

At FRANCKGLAS, we strive to provide a secure and seamless payment process for all of our customers. This Payment Policy outlines the methods we accept for processing payments and the terms regarding payment authorization, processing, and refunds. By purchasing from FRANCKGLAS, you agree to the terms set forth in this policy.

1. ACCEPTED PAYMENT METHODS

We offer multiple payment options for your convenience. The payment methods we accept include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For secure online payments, we accept PayPal as a payment option.
  • Gift Cards: FRANCKGLAS may offer gift cards for use on both online and in-store purchases. Gift cards cannot be redeemed for cash.
  • Other Payment Methods: We may offer additional secure payment options such as Apple Pay, Google Pay, or other third-party payment providers, depending on your location.

2. PAYMENT AUTHORIZATION AND PROCESSING

  • Authorization: When you place an order, we will authorize your payment method to verify that sufficient funds are available. However, we will not charge your account until the order is processed and shipped.
  • Payment Processing: After payment authorization, your order will be processed and prepared for shipping. Once payment is successfully processed, we will confirm your order and proceed with the shipment according to the selected shipping method.
  • Failed or Declined Payments: If your payment is declined or unsuccessful, you will be notified immediately. The order will not be processed until a valid payment method is provided.

3. PRICING AND TAXES

  • Pricing: All prices on our website are listed in U.S. dollars (USD). Prices may change without prior notice, but the price displayed at the time of your purchase will be the final price charged for the order.
  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address. The tax rate will be displayed during checkout before finalizing the payment.
  • Shipping Fees: Shipping fees will be calculated at checkout, depending on the shipping method selected and the destination address. Shipping costs are non-refundable unless the product is defective or incorrect.

4. ORDER CONFIRMATION AND INVOICE

  • Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This email will include your order details and estimated shipping time.
  • Invoice: After your order has been processed and shipped, you will receive an invoice via email. This will include a detailed breakdown of your order, including product prices, sales tax, shipping charges, and any discounts applied.

5. SECURITY OF PAYMENT INFORMATION

We prioritize the security of your payment information. All transactions on our website are processed through secure payment gateways that utilize SSL (Secure Socket Layer) encryption technology to protect your payment details. FRANCKGLAS does not store sensitive payment information such as credit card numbers on our servers.

6. FAILED OR DECLINED PAYMENTS

If your payment fails or is declined, you will be notified immediately via email. You will need to provide an alternative payment method, and your order will remain pending until payment is successfully processed.

7. ORDER CANCELLATION AND REFUNDS

  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has already been processed or shipped.
  • Refunds: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
  • Non-refundable Charges: Shipping fees, taxes, and duties are non-refundable, except in cases where the product is defective or incorrect.

8. INTERNATIONAL PAYMENTS

  • Currency and Payments: All international transactions are processed in U.S. dollars (USD). Your payment provider or bank will convert the total amount to your local currency based on the current exchange rate. Additional currency conversion fees may apply.
  • Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by local authorities. These charges are not included in the price of the product or shipping cost and will be collected by the customs authorities at the destination country.

9. PRICE MATCHING POLICY

If you find the same product at a lower price from an authorized competitor, please contact us. FRANCKGLAS will consider price matching requests on a case-by-case basis and may offer a price match if the conditions are met.

10. CHANGES TO THIS PAYMENT POLICY

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or making purchases after these changes, you accept the revised terms.

11. CONTACT INFORMATION

For any questions regarding payment methods, issues with your transaction, or need assistance with any aspect of the payment process, please contact our customer service team at:

📍 Address: 208 Rutledge Dr, Waynesboro, Virginia (VA)
📞 Phone: (540) 942-4974
📧 Email: info@franckglas.com
🌎 Website: https://franckglas.com